FREQUENTLY ASKED QUESTIONS

COVID-19 RELATED QUESTIONS

Mandates have been lifted at this time.  

YES – we are running buses for 2022.  We will only be running bus routes C, D, E, and F moving forward.  Many stops from the former bus routes A and B have been added to other routes.  Please check out our 2022 Bus Schedule.

We sure can!

At this time Ontario Public Health and Guelph Wellington Public Health have lifted all covid specific mandates.    

We will continue to follow the guidance provided to us by these Public Health Authorities.  

Please check out our FORMS AND DOCUMENTS PAGE for the Parents Handbook.

 

We understand that these are still proving to be challenging times with regards to health related situations that can change so quickly that could impact your campers ability to attend our program.  We know that you also understand that Covid has presented small business owners with years worth of  mountains to climb and so we need to enter into the summer of 2022 with a mutual understanding of what registering with us means in the context of cancellations and refunds.  

We will only be able to provide any kind of refund as per our cancellation and refund policy.  

You can read our cancellation and refund policy in the Parents Handbook.  

Please read our cancellation and refund policies in the Parents Handbook and email us with any questions that you might have on this topic prior to registering. 

Thank you. 

Registration Questions

You are required to read our camp policies prior to registering your child for any of our programs. For more about our cancellation policy, code of conduct and please download the Parents Handbook from our Forms and Documents Page.

Yes – you can add and pay for anything you would like to add (as long as there is still space in that program or option) on your registration profile. Log in using the email and password that you entered upon registration. This must be done at least 1 week in advance, pending availability.  If you need to switch any details of transportation please email us at registration@kidsinc.ca

All campers must be signed in/out by a parent/guardian, unless written documentation has been given to the Kids Inc office in advance. Campers who sign themselves in/out of camp each day must be 10 years old.

This is allowed if they are listed as having permission to pick up the camper. If the adult is unlisted, we will not be able to release the child. Please send any changes well in advance to our office via e-mail.

No – we are sorry but registrations are not transferable.  

Yes – our program is 100% outdoors.  We do have shelters all around the camp facility but we are an outdoor program with no indoor program facility.  We do have a washroom/changeroom facility on site.

Junior General Camp Grades sk & grade 1

Simply add a buddy request on your campers “camper form” upon registration.  A follow up email to registration@kidsinc.ca is always a great idea too.  

If your children are entering grades that will put them into different programs at our camp there will be no option for them to be in the same group.  If they are both the correct age for the Jr Camp Program you can add them as a buddy request just like any other camper.  

All of our Junior General Campers wear Life jackets at all times. Life jackets will be provided and so we ask that you do not send your camper with floatation devices from home. Our pool is staffed by more Certified Lifeguards than required by Ontario Public Pool Regulations. All of our Lifeguards are Certified by the Canadian Lifesaving Society with their National Lifeguard Certificate, First Aid, and CPR Certificates. The staff of the Junior Camp program will be in the pool with them, and they will be confined to a small area of the pool where they can splash, jump, play, and swim together.

This camp program does not include a swimming lesson.  The children will get more comfortable in the water while they are with us but there are no lessons.

Washroom breaks are conducted in groups with two or more Junior Camp staff members present. The female washroom is always used for washroom and change room purposes for all Junior Camp participants. The staff will be present outside of the washroom stalls to make sure that everyone is safe and that proper hand washing takes place after washroom use. We also have composting toilets and outhouses that can be used in areas of the facility that are not close to the main washroom. When Junior Campers are using this area as a change room for swim time it is used in a communal way so that we can help all of our campers with getting ready for swim and for the rest of the day most effectively.  We suggest that you send your camper dressed in their swim gear under their clothing so that we only have to help them change back into their clothing after swim time has been completed.

If your child has an accident once in a while, please be clear with this information and provide an extra change of clothes just in case. In the case of accidents happening on a frequent basis, we may be required to discuss alternative child care options if this is an issue that affects our level of care to the other children in the group.  If you have a child who is having accidents and you are not sure if they qualify for the program or if the issue is related to a medical diagnosis that you wish to discuss please email us at registration@kidsinc.ca

Please ensure that you add details about this in your registration and also follow up with an email to registration@kidsinc.ca

We do the very best that we can in this regard.  Please ensure that you send your camper already set for a successful morning with sunscreen and bug spray.  Please send a lunch and snacks that your camper will be able to enjoy with ease and label all of their belongings.  

We are 100% outdoors!  We have a lot of shelter from the sun and other elements, however – we are an outdoor program.  

Please view our virtual tour and check out the wealth of photos and images of our camp program and facility on this website and on our social media.  We do not have any visits at this time.  

General camp grades 2 to 8 (LIT PARENTS CAN CHECK THESE OUT TOO)

Yes – please add a buddy request on the “camper form” upon registration.  

We do have a snack shack and so you are welcome to send money for a treat that we sell here on site.  Sending money is not mandatory and not all campers participate in this part of what we have to offer.  

You must fill this information in upon registration.  Failure to inform us about an issue that we need to be aware of in order to take the best care of your camper that we can may result in the cancellation of any given registration.  Please ensure that we are aware and able to care best for your camper/s.

Email us at registration@kidsinc.ca and we will check our lost and found for you.

Early pick up must be arranged with our admin office at registration@kidsinc.ca

Please view our virtual tour and check out the wealth of photos and images of our camp program and facility on this website and on our social media.  We do not have any visits at this time.  

Most campers will get what we call a “swim check”.  This is a swim test, however, it takes that word TEST out of the conversation.  

Campers entering grade 2 do not get a check – they wear a lifejacket.  It is mandatory.

Campers entering grade 3 may do a “pool swim check” to see if they can use the pool without a lifejacket. 

Campers entering grade 4 and over may do a pool swim check as mentioned above and may also do a pond swim check to see if they will get to use the slide and deeper area of the pond. 

Campers who pass the pond swim check still wear a lifejacket in the pond. 

If you have more questions about swim checks and aquatics please email us.    

They may not take the swim check again in the same session.  We often times give campers a few chances during our swim check period to try again and so trying again on another day of the same session of camp is not an option.  We ask for your support with our decisions in this regard since all of our aquatic policies are for the safety of the children at our program.  

Please email us and we will coordinate a swim check on a non-swim check day.  

No – we do not use our electronics at camp.  If your camper brings a device from home and is not able to leave it alone during the camp day we will ask for your support by asking you not to send the device.  

LIT PROGRAM GRADES 8 TO 10

Yes for some aspects of the camp day they can be with their friends – LIT’s will be together at times that allow them to be with their LIT friends and to be with others their own age – however – much of the program will see them interacting with younger campers and not with their peers.  

All of the staff will help the LITs become an important part of their group and to become involved with helping during activities. We also want the LITs to take the initiative to ask questions and ask how they can be of assistance as the week goes on.

No. The staff will always be responsible for the group of children and the LIT within the group.

The LITs choose what activities they would like to attend throughout the day. They may opt to be participants or helpers during this time. There are some activities that are specifically for LITs to get to know one another and have fun together. Leisure time will also be available for LITs during free swim and during free time after snack and lunch.

Yes – this t-shirt is not added or charged upon registration and so we will be in touch at a later time to capture payment for the shirts.  They are adult sizes.  They are $20.00 each.  

We do not guarantee employment in the future, however, being an LIT at Kids Inc does give the youth in your family the chance to learn, grow, and get to know us at Kids Inc to see if they would like to apply in the future.  

No – we are not able to accommodate this kind of request.

Some campers who are going into grades 8, 9 , and 10 are not sure that they will enjoy the LIT program.  If you think your child is better suited for the General Camp program, please call us at the registration office. If the camper registered in the LIT program is deemed disruptive to their peers or the program, we will ask that you find an alternate program for them.

Bus Camper Questions (Please note bus may not be available for 2021. check the bus service page for more info)

Please check out the 2022 Bus Schedule on the forms and document page.  

Any camper who wishes to walk home from the bus stop without supervision must be communicated to the Kids Inc office in advance. Campers who will be walking to or from the bus without a parent must be 10 years or older, or have a sibling that is 10 years or older who can sign them in/out.
No, all campers must be signed in/out of the bus by a parent/guardian, unless written documentation has been given to the Kids Inc office in advance.
If you are late to drop off your camper for the bus you must head to the next bus stop or you are responsible for driving your camper to camp. If you are late picking up your camper from the bus stop the camper will continue to move through the stops and will be held at the final stop, where you are to pick your camper up. The bus will only wait for 2 minutes past the scheduled stop time in both the morning and afternoon.

CAR TO CAMP QUESTIONS

Early registration is recommended!