FAQs

Welcome to Frequently Asked Questions. This portion of the web site is here to help answer some basic questions that we find most parents have about each of our programs. We have Mini Camp, General Camp, and LIT Camp Frequently Asked Questions here. Scroll down the page to see the portion that pertains to the program you wish to read about. If you have more questions after reading this section of the site do not hesitate to contact our office by visiting the CONTACT page of this site. Thank you!

Bus Camper Questions

What are your bus locations and times?

Please see our BUS INFORMATION page of the website to get the information you require.

Can my child walk home from the bus stop?

Any camper who wishes to walk home from the bus stop without supervision must be communicated to the Kids Inc office in advance. Campers who will be walking to or from the bus without a parent must be 10 years or older, or have a sibling that is 10 years or older who can sign them in/out.

Can I leave my child with a counsellor at the bus stop?

No, all campers must be signed in/out of the bus by a parent/guardian, unless written documentation has been given to the Kids Inc office in advance.

What if I am late for the bus?

If you are late to drop off your camper for the bus you must head to the next bus stop or you are responsible for driving your camper to camp. If you are late picking up your camper from the bus stop the camper will continue to move through the stops and will be held at the final stop, where you are to pick your camper up. The bus will only wait for 2 minutes past the scheduled stop time in both the morning and afternoon.

Common Registration Questions

How do I find out about all of your rules and policies?

You are required to read our camp policies prior to registering your child for any of our programs. For more about our cancellation policy, code of conduct and please download the Parents Handbook from our Forms and Documents Page.

Can I add a week/trip/event/pizza?

Yes - you can add and pay for anything you would like to add (as long as there is still space in that program or option) on your registration profile. Log in using the email and password that you entered upon registration. This must be done at least 1 week in advance, pending availability.

Can my child sign themselves each day?

All campers must be signed in/out by a parent/guardian, unless written documentation has been given to the Kids Inc office in advance. Campers who sign themselves in/out of camp each day must be 10 years old.

Can my child be picked up by someone else other than a parent/guardian?

This is allowed if they are listed as having permission to pick up the camper. If the adult is unlisted, we will not be able to release the child. Please send any changes well in advance to our office via e-mail.

Can I transfer my registration to another family?

You can transfer a registration to a camper that is on your family profile, as long as there is space in the program that is required. You will not be able to transfer any part of your registration to campers that are not on your family profile. Campers who are registered on a family profile must live in the house of the family in question.

Mini Camp Program Ages 5-6

Will my child be able to be in the same group as their friends?

If your child and the friend they wish to be with are both in the 5 year-old category they will be in the same group. Our Mini Camp program is small and all of the campers are together at all times. They may sit at separate tables for snacks and lunches as these groupings are done in a way that is very specific to the care of the children - however - they will be in the same camp and enjoying the same program with all of the other 5 year olds.

If the friend is 6 years of age or older they will not have the option of being in the same group.

Will my child be able to be with their older sibling?

If your older child or children are 6 years of age or older they will be in the General Camp Program. They will be at the same facility, and will be able to see one another during the day, but they will not be in the same group or in the same program.

What if my child is 5/6 years of age but I think that the General Camp program would be better for him / her?

All 4 and 5 year old children are to be registered for the Mini Camp program unless they will be entering Grade 1 in September. In this case you should contact our office to discuss which program is better for your child. Some camp parents who are registering campers who are going into Grade 1 will prefer the Mini Camp Program and some will prefer General Camp. A conversation with our admin team will clear up any confusion on this topic and we will be sure to get your camper into the program that will suit them best.

How do you make sure that 5/6 year olds are safe during swim times?

5 year olds are required to wear life jackets at all times when they are in the water and on the pool deck and at the pond. Life jackets will be provided and so we ask that you do not send your camper with floatation devices from home. Our pool is staffed by more Certified Lifeguards than required by Ontario Public Pool Regulations. All of our Lifeguards are Certified by the Canadian Lifesaving Society with their National Lifeguard Certificate, First Aid, and CPR Certificates. The staff of the Mini Camp program will be in the pool with them, and they will be confined to a small area of the pool where they can splash, jump, play, and swim together.

To read more about pool safety CLICK HERE.

Do you offer swimming lessons?

Kids Inc does not offer swimming lessons at this time. Mini Campers use the pool at least 3 times per week and get a chance to swim in the shallow area of the pond. During this time, they will be able to play in the sand on the beach as well.

How are washroom breaks conducted?

Washroom breaks are conducted in groups with two or more Mini Camp staff members present. The female washroom is always used for washroom and change room purposes for all Mini Camp participants. The staff will be present outside of the washroom stalls to make sure that everyone is safe and that proper hand washing takes place after washroom use. We also have composting toilets and outhouses that can be used in areas of the facility that are not close to the main washroom. When Mini Campers are using this area as a changeroom for swim time it is used in a communal way so that we can help all of our campers with getting ready for swim and for the rest of the day most effectively.

What if my child has a specific issue or needs extra help in the washroom?

Please make all of this information clear upon registration so that we can provide the best possible care.

What if my child is still having accidents in their pants?

If your child has an accident once in a while, please be clear with this information and provide an extra change of clothes just in case. In the case of accidents happening on a frequent basis, you may be required to send pull-ups and / or discuss alternative child care options if this is an issue that affects our level of care to the other children in the group.

What happens if my child gets injured/ill at camp?

All minor injuries or illnesses will be cared for by a counsellor certified in first aid and communicated at the end of the day. Any major injuries or illnesses will be directly communicated to you , please ensure all emergency contact information is correct during registration.

How do you choose your Mini Camp staff?

Mini Camp has an exceptional staff team. Our senior staff are returning for their second or third year with the program and many are pursuing post-secondary degrees with the intent of becoming teachers. Our junior staff members are up-and-coming leaders with many extra curricular interests, community involvement and previous experience working with children in a recreational environment. All staff members hired with Kids Inc who are over the age of 18 are required to have a criminal records check on file. All staff are required to be certified in First Aid and CPR.

Will the staff help my child with sunscreen, bug spray, lunch, and keeping track of their belongings?

Staff will help your child re-apply sun screen and bug spray after swim time, but you are expected to apply sun screen and bug spray to your child in the morning before sending them to camp. Please label products with your child’s full name in black permanent marker. All children will be reminded to eat snacks at snack times and lunch at lunch time, as well as being reminded to drink beverages throughout the day. If you have special dietary considerations or challenges that are unique to your child, you must inform the registration office prior to your child attending our program. The Mini Camp staff and all of the camp staff will try to keep track of your child’s belongings throughout the day by reminding all of the children to pack up their things in their bags after they use them. Please label all items sent to camp with your child’s full name to help us assist them in keeping their belongings together. If your camper comes home missing an item, please call or e-mail us as soon as you can and we will do our best to help your child find the item. A member of our admin team would be happy to help you with lost and found so please do call or e-mail us as quickly as you can when you notice that an item has gone missing. Thank you.

Can I send peanut or nut products in my child’s lunch?

We are a nut free environment so we ask you not to send peanut or and nut products with your child’s lunch or snacks. Please label any nut substitutes (ex. WOW butter).

Can my mini camper have the full week lunch program?

No, the full week lunch program will not be an option for mini campers, please pack your mini camper(s) with a lunch and snacks, however pizza is an option on Fridays. Please pack your mini campers with enough snacks to keep them going for the entire day, if there is any reason for a limited number of snacks please send a note to keep us informed.

Is this program 100% outdoors or do you have an indoor facility?

We try to stay outdoors whenever possible. There are many tents and shelters, shady forested areas, and a specific Mini Camp shelter that are used for many aspects of the program. The mini camp tent has walls that can be put up in the case of heavy rain.

What should I send with my child each day?

Please download the Parent’s Handbook from the Forms and Documents Page for a checklist of what to bring to camp.

What if my child loses something at camp?

There is a lost and found bin at camp that should be checked first. If the item is not found, please email registration@kidsinc.ca that week with a specific description of the item.

What if I need to pick up my child early from camp?

Early pickup needs to be done by 3:30pm. If known in advance, please contact the office at registration@kidsinc.ca. For an unexpected pick up, please wait at the sign in/out booth and someone will be there as quickly as possible to help you.

Can I visit the facility prior to my child attending the program? Can I visit my child at camp?

To view the facility you can check out our FACILITY PAGE of the web site. We have a slide show, video, and info that will help you to get oriented to our private facility prior to getting registered.

Once camp has started, we do not allow visits or tours during camp hours. You will not be permitted to visit your child at camp.

Meet our staff in the spring at one of our community events! Email us for info and we can tell you where we will be and when it is happening. Email this kind of inquiry to registration@kidsinc.ca and let us know where you are from. Ask if we will be at a spring time event in your area and we will tell you all that we can!

If you have questions that you need answered in a conversation with our Camp Director please email us all of your questions and a phone number where we can reach you. Again you will send this to us at registration@kidsinc.ca - This way we can have the most productive conversation possible and get all of your questions answered.

FOR MINI CAMP PROGRAM INFORMATION, PHOTOS, and VIDEOS, PLEASE VISIT THE MINI CAMP PAGE

General Camp Ages 6-13

Can my child be in the General Camp program if they are under 6 years of age?

We require all children under the age of 6 to register for the Mini Camp program with the exception of children who are 5 but will be entering grade 1 in September. In this case we ask you to call our registration office to discuss your options.

My child is 11 or 12 years of age and I am concerned there will not be any older children.

No need to worry! Kids Inc has a number of senior campers who attend each year. Our senior campers have a great time and enjoy all of the choices we offer! Many senior campers look forward to becoming LITs (Leaders In Training) in the future.

Do you offer swimming lessons?

Kids Inc does not offer swimming lessons at this time, however your child will have at least one chance each day to enjoy recreational time in the pool. We also have a pond that campers can swim in and participate in other water activities in if they are 8 years of age or older.

Can my child be in the same group as a friend or sibling?

In most cases the answer is yes. If the age difference is not unreasonable between the friend or sibling, we are able to put the children in the same group. If you have children that you wish to be in separate groups, please let that request be known upon registration. Please read the Parent’s Handbook to understand the buddy request process and rules. There are some situations that we will not be able to help you with so reading our policies will help in understanding what we can and cannot do for you in this regard. If a buddy request has not been made, there will be time for switches on Monday mornings as long as the campers are of a similar age. There are no buddy requests for Theme Day Fridays as the teams are already balanced.

Can I send nut or peanut products in my child’s lunch or snacks?

We are a nut-free environment. We ask that you not send any nut products to camp with your child. If your child has a nut product in his or her lunch, he / she will be required to eat it in isolation. We will also call home to ensure that this does not happen again. Please label any nut substitutes (ex. WOW Butter).

Do I need to send money to camp?

We do have the option to buy a snack or freezies for general camp and LITs (not mini campers), $5 is more than enough. We are not responsible for lost or stolen money, so please send an appropraite amount and have your camper bring it in a secure place.

My child has medication/special needs/behavioral issues or a dietary concern - how do I let you know about this?

You must fill in the appropriate information regarding these issues upon registration. We must be informed of all of the details prior to your child attending our program. If your child will require a support worker we will need to start working on this no later than April 1st of the year in question. If we just need to get proper medication information on file we like to have that in as quickly as we can after registration. Please call or e-mail us to discuss the details - or - submit your registration and once we note that there is a need to contact you we will proceed by contacting you.

What happens if my child gets injured/ill at camp?

All minor injuries or illnesses will be cared for by a counsellor certified in first aid and communicated at the end of the day. Any major injuries or illnesses will be directly communicated to you , please ensure all emergency contact information is correct during registration.

Do you have a shelter for in-climate weather?

Yes. We have access to more sheltered areas then ever! We have over 7000 sq feet of sheltered area to use on a rain day. It will be easy to keep the campers entertained and engaged even when Mother Nature sends us some liquid sunshine. Having said that, we do want to remind you that Kids Inc is an outdoor program. It is always up to you to decide if sending your camper to camp on an extreme weather day is the best thing for you to do. We will always do our very best to keep our campers safe during extreme weather situations. We do have sheltered areas, shady forested areas, and a safe washroom and change room building that can be used in an extreme situation. Many of our activities take place in shady areas so that the children are not exposed to direct sunlight for long periods of time. Always send your camper dressed for the weather.

What if my child loses something at camp?

There is a lost and found bin at camp that should be checked first. If the item is not found, please email us at registration@kidsinc.ca that week with a specific description of the item, and we will do our best to help your camper find it.

What if I need to pick up my child early from camp?

Early pickup needs to be done by 3:30pm. If known in advance, please contact the office at registration@kidsinc.ca. For an unexpected pick up, please wait at the sign in/out booth and someone will be there as quickly as possible to help you.

What should I send with my child each day?

Please download the Parent’s Handbook from the Forms and DocumentsPage of the web site to get a list of what to bring to camp.

Can I visit the park prior to my child attending the program? And/Or Can I visit my child at camp?

To view the facility you can check out our FACILITY PAGE of the web site. We have a slide show, video, and info that will help you to get oriented to our private facility prior to getting registered.

Once camp has started, we do not allow visits or tours during camp hours. You will not be permitted to visit your child at camp.

Meet our staff in the spring at one of our community events! Email us for info and we can tell you where we will be and when it is happening. Email this kind of inquiry to registration@kidsinc.ca and let us know where you are from. Ask if we will be at a spring time event in your area and we will tell you all that we can!

If you have questions that you need answered in a conversation with our Camp Director please email us all of your questions and a phone number where we can reach you. Again you will send this to us at registration@kidsinc.ca - This way we can have the most productive conversation possible and get all of your questions answered.

Will my child get a swimming test?

Yes. Every camper at Kids Inc Camp will have the chance to do a swim test to ensure that our professional lifeguard staff feel comfortable with the level of swimming that you have denoted on your registration form. We will ultimately make the decision on where in the pool your child can swim. If the camper is 8 or older and passes the pool test, they can try the pond test. If you have any questions about this policy you are welcome to give us a call at the office. You can read more about swim testing by CLICKING HERE.

What happens if my child does not pass the swim test?

If the child does not pass the pool test, they must wear a lifejacket when they choose to swim. If they do not pass the pond test, they may still swim in the pool. Campers who have passed the pool test may still participate in water front activities where ALL campers are required to wear a lifejacket.

What if my child misses the first day of camp and did not complete the swim test?

Accommodations can be made so that the camper can complete the swim test when they return to camp.

Can my child use their electronic devices at camp?

The use of any electronic devices is prohibited during regular camp hours. Campers may use these devices during extended hours or on the bus, however it is not encouraged as they could get lost or damaged.

FOR GENERAL CAMP PROGRAM INFORMATION, PHOTOS, and VIDEOS, PLEASE VISIT THE GENERAL CAMP PAGE

LIT Program Ages 13-14

What if my camper is not 13 or 14 but I feel that they are mature enough to be in the LIT program?

We will only allow 13 and 14 year olds to be registered for the LIT program.

Can my LIT be in the same group as their friend?

LITs are placed in a group with our 6 to 10 year old campers, and will be helping with the daily routine in that group.

They may not be in the same group as their friend, however, LITs will have many opportunities each day to be social with their peers.

How will my LIT learn how to help in the camp program?

All of the staff will help the LITs become an important part of their group and to become involved with helping during activities. We also want the LITs to take the initiative to ask questions and ask how they can be of assistance as the week goes on.

Will the LITs ever be left to supervise the children without staff supervision?

No. The staff will always be responsible for the group of children and the LIT within the group.

How much free time will the LITs have each day?

The LITs choose what activities they would like to attend throughout the day. They may opt to be participants or helpers during this time. There are some activities that are specifically for LITs to get to know one another and have fun together. Leisure time will also be available for LITs during free swim and during free time after snack and lunch.

Do I have to pay for my LITs T-shirt? What if I ordered the wrong size? Can I order an extra shirt?

Yes, each t-shirt is $10 +hst, and extra shirts can be added at camp. If you ordered the wrong size, it can be exchanged as long as the correct size is in stock.

Does my LIT have to wear their t-shirt to camp everyday?

Yes, LITs must wear their shirt to camp everyday. They are encouraged to dress up for theme day fridays! They are also encouraged to dress up for Wacky Wednesdays, but need to bring their shirt to change into before the first activity period.

Will all LITs have the chance to become camp staff in the future?

Being a Leader In Training will enhance their resumes for any job in the future!

We do not guarantee that they will become employed with us.

My LIT wishes to work with a specific age group of children, is this possible?

LITs will work with many different age groups while at Kids Inc Camp. If a LIT expresses the desire to work with a specific age group to the program facilitator, we will do our best to grant the request.

Can my LIT be in the same group as their younger sibling in order to keep an eye on them?

No. In order to ensure that all campers are treated equally, we do not pair siblings together.

My 13 / 14 year old is not interested in being an LIT. Can I still send them to camp?

Some 13 and 14 year olds are not sure that they will enjoy the LIT program, and others register because they wish to work with children in the future. The goal of the LIT program is to foster enthusiasm for leadership, and watch your child bloom! If you think your child is better suited for the General Camp program, please call us at the registration office. If the camper registered in the LIT program is deemed disruptive to their peers or the program, we will ask that you find an alternate program for them.

Can I send nuts or peanut products in my child’s lunch or snacks?

Kids Inc Camp is a nut-free environment. We ask that you not send any nut products to camp with your child. If your child has a nut product in his or her lunch, he / she will be required to eat it in isolation. We will also phone home to ensure that this does not happen again.

My camper has medication /special needs / behavioural issues or a dietary concern. How should I inform you about this?

You must fill in the appropriate information regarding these issues upon registration. We must be informed of all of the details prior to your child attending our program. Please call us for further discussion on this topic.

Will my LIT get a swimming test?

Yes. Every camper at Kids Inc Camp will have the chance to do a swim test to ensure that our professional lifeguard staff feel comfortable with the level of swimming that you have denoted on your registration form. We will ultimately make the decision on where in the pool your child can swim. If the camper is 8 or older and passes the pool test, they can try the pond test. If you have any questions about this policy you are welcome to give us a call at the office. You can read more about swim testing by CLICKING HERE.

What happens if my camper does not pass the swim test?

If the child does not pass the pool test, they must wear a lifejacket when they choose to swim. If they do not pass the pond test, they may still swim in the pool. Campers who have passed the pool test may still participate in water front activities where ALL campers are required to wear a lifejacket.

What if my camper misses the first day of camp and did not complete the swim test?

Accommodations can be made so that the camper can complete the swim test when they return to camp.

What happens if my camper gets injured/ill at camp?

All minor injuries or illnesses will be cared for by a counsellor certified in first aid and communicated at the end of the day. Any major injuries or illnesses will be directly communicated to you , please ensure all emergency contact information is correct during registration.

What should I send with my camper each day?

Please download the Parent’s Handbook from the Forms and Documents Page of the web site for a checklist and more information.

What if my camper loses something at camp?

There is a lost and found bin at camp that should be checked first. If the item is not found, please email registration@kidsinc.ca that week with a specific description of the item.

What if I need to pick up my camper early from camp?

Early pickup needs to be done by 3:30pm. If known in advance, please contact the office registration@kidsinc.ca. For an unexpected pick up, please contact the number on the gate upon arrival and someone will let you in.

Can I visit the park prior to my camper attending the program? Can I visit my child at camp?

Please rsvp for one of our Open House dates if dates are posted. We are able to offer Open House's in the month of June pending our spring facility set up timeline. Once camp has started we do not allow visits or tours during camp hours. You will not be permitted to visit your child at camp. You must call the office to discuss appropriate times to come and see our park or go to the FACILITY page of this web site and learn all about our facility!

PLEASE VISIT THE LIT PROGRAM PAGE FOR MORE INFORMATION ABOUT OUR LIT CAMP PROGRAM